Refund Policy

Returns

We offer a 100% satisfaction guarantee on all of our Fitore Nutrition products. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We are determined to make this right, so if for any reason you are not satisfied with your order please let us know. You can message us on our website or email customersupport@fitorenutrition.com. 

To be eligible for a return, you must contact us and let us know you are unhappy with your order. Please keep or place your product back in the original packing. 

To complete your return, we require a receipt or proof of purchase. Unfortunately, we can only offer returns on fully priced products. This does mean that any order placed with a discount code cannot be refunded. Subscriptions can be refunded, however, the 2nd subscription and so forth cannot be. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@fitorenutrition.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@fitorenutrition.com and send your item to: 1100 Brickell Bay Drive, 63D, Miami FL 33131, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1100 Brickell Bay Drive , 63D, Miami FL 33131, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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